# Abydonian Support

> Official support site for Abydonian products — NexaDeck and NexaLive.
> Browse the knowledge base, submit support tickets, or chat with the AI assistant.

## About

Abydonian builds software for karaoke DJs and live entertainment venues.

- **NexaDeck**: Desktop karaoke DJ application (Tauri/Rust + React). Manages song libraries, CDG+audio playback, playlists, and show rotation.
- **NexaLive**: Cloud platform for audience song requests, kiosk displays, and real-time show sync. Connects to NexaDeck for live venues.

This support site provides help articles, troubleshooting guides, a ticket system, and an AI chat assistant.

## Pages

- [Home](https://support.abydonian.com/): Support hub with quick actions and product links
- [Knowledge Base](https://support.abydonian.com/help): Searchable help articles and guides
- [AI Chat](https://support.abydonian.com/chat): AI-powered support assistant
- [Submit Ticket](https://support.abydonian.com/portal/tickets/new): Create a support ticket
- [Full Article Content](https://support.abydonian.com/llms-full.txt): Complete text of all articles (for LLM ingestion)

## Languages

Available in 11 languages. Non-English pages use locale prefix (e.g. `/es/help`, `/fr/help`):
English (default), French, Spanish, Portuguese, German, Filipino, Korean, Chinese, Japanese, Russian, Ukrainian

## Categories

- [Getting Started](https://support.abydonian.com/help/category/Getting%20Started): 1 article

## Articles

### Getting Started

- [How to Activate Your NexaDeck License](https://support.abydonian.com/help/how-to-activate-nexadeck-license) (license, activation, nexadeck)

## Contact

- Email: support@abydonian.com
- Response time: within 24 hours on business days
- Hours: Mon–Fri 9am–6pm EST, Sat 10am–2pm EST